Online Learning UX Research

Project overview
Online learning has become more and more important going forward. The pandemic has proved its essence in the learning community; however, there were rebuttals from parents and students because it was not well set up.
Participants: California College of the Arts students.
The project aims to understand users' (students) pain points to accessing all class materials from different platforms. These platforms include Google Classroom, Moodle, Zoom, Figma, and Mural. To understand how users feel about each application and the overall student engagement.
Process
Interview four undergrad students from CCA, one senior, one junior, and two sophomores, via Zoom video call. Each interview takes about 20 minutes with the provided interview guidelines and questions. All notes are taken for each answer question and then transferred to Mural board stickers for research synthesis.
Affinity mapping – synthesis (pair work)
Notes represent in different colors for each person. We find similar pain points, comments, and trends. We ended up with ten clusters (workload, time spent on assignments, Google Classroom, Moodle, Figma, Mural, Zoom, Communication Issues, Feedback, and Discussion).​​​​​​​
Student's experience on workload
Student's experience on workload
Student's experience with Google Classroom
Student's experience with Google Classroom
Student's experience with Moodle
Student's experience with Moodle
Student's experience with design tools
Student's experience with design tools
Student's experience with Zoom
Student's experience with Zoom
Student's experience in class discussion
Student's experience in class discussion
Student's we
Student's we
Student's experience in receiving feedback
Student's experience in receiving feedback
Then arrange and rearrange all the sticky notes to their perspective pattern. After sorting, we found that Moodle, Communication, and Feedback are the top three to focus on.
Coming up with insights with "How might we"
The next day, we decided that Online Learning Experience would be better than Feedback. Then we started prioritizing everything the list of urgency, "how might we..." and Design Opportunity.
Online learning experience
Online learning experience
Communication
Communication
Moodle
Moodle
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Going forward
Take away
It was a fun experience to learn more about the online learning experience for art school. Art schools like many other schools face a challenge in shifting from physical to online learning.
Next step
Go through all the interview questions to check for any potential bias. Consider the steps to reduce the bias in the second research. Take into account accessibility that should be inclusive. Interview with faculties to find out what worked and didn't work on their side.
Thank you!

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